POLICIES AND PROCEDURES

PROMISES | PRODUCTS | PREQUISITES | PAYMENTS | PROCESSES

PROMISES

PRICING:

Our test prices are the most competitive and many of them are the lowest of their kind online. It is our desire to keep testing and services as low as possible so these products accessible to the majority of you, the general public.

COMMITMENT:

Our products and services are of the highest quality and from the most reputable companies in the industry. It is our commitment to provide the best at every price point so that you, corporations, professionals and customers,receive results and services you can trust to provide accurate, measureable data to identify and effect positive growth and change in your organizations.

SPEED:

We will email your report to you as quickly as possible, usually within hours of completing the assessment. Some are accessible immediately upon completion. Most within 90 minutes.

OUR SERVICES:

We are committed to your satisfaction! Over 5000 clients have been served to date.

OUR SATISFACTION GUARENTEE:

If for any reason you are not completely satisfied with the product you received we will refund those charges minus admin fees. Or better yet, apply the refund to one we recommend for you after a brief conversation with you. Your satisfaction is always guaranteed!

OUR 100% GUARENTEE:

Is a specical designation which indicates that our Consultants and Coaches will work with you until you have achieved a clear and satisfactory career direction or work/leader action plan. Only our BEST Combos qualify for this designation.

SUCCESS:

Consultation is required and is always provided with results from restricted assessment tools.

PRODUCTS

REPORTS:

Our reports are authentic and come from the original publishing companies. Many of our supplemental materials (ADD-Ons) are published by top-rated companies.

RESULTS:

You will receive the reports as soon as 90 minutes after you complete the assessment during MST business hours and within 24 hours during non-business hours.

CUSTOMIZED:

If you do not see the test, assessment or combination of the tools you are looking for, please contact us. We will customize a package for you and give you an discounted introductory price quote.

PAYMENTS

PAYPAL:

Payment transations are handled through PayPal, one of the most trusted, reliable and respected online processing companies.

CREDIT CARDS:

Visa, MasterCard, Discover, American Express are all accepted. If you do not wish to use a credit card, PayPal offers another option.

HOURS OPEN:

The testing web site is available 24 hours a day of every day.

PREREQUISITES

QUALIFICATIONS:

For all Asessments, you must be at least 14 years old, have access to a computer with internet access (alternatives are available), and have 20 - 30 minutes to complete the question. However, I recommend waiting until 16 years old to receive the most stable results.

TIME REQUIREMENTS:

MBTI ®, SII, FIRO® typically require about 30-45 minutes from the start or registering to finishing the assessment. THAB requires approximately 3 - 31/2 hours which can be broken into shorter time periods.

MINIMUM COMPUTER REQUIREMENTS:

Most of the ONLINE Assessments require the following:

FOR MBTI®, SII, FIRO®, THAB

BROWSERS

• Google Chrome
• Firefox 2.0 or higher.
• Internet Explorer 8.0 or higher
• In general, browser providers (such as AOL) are supported as long as they are using the base applications noted above.

OPERATING SYSTEM

• Microsoft® Windows XP or Newer
• Mac running Firefox or Chrome

Computer

• 1 GHz Processor or Faster
• 512 MB Ram

PRINTER

• Black and White
• Laser or Inkjet 300 or 600 DPI (not higher)

MONITOR

• Resolution set to 800x600 or higher 2. 256 colors

INTERNET CONNECTION

• 56K or faster

PROCESSES

EMAILED TEST:

You will receive an receipt email that contains a link to the T"Test Instructions and Access Email". Included in this document is Test Button" that you click on to be automatically directed to the testing site.

MAILED TEST:

Not all tests are yet available online. "Paper Only" are noted in the site. You will receive an receipt email that includes a "Test Instructions and Access Email". This document provides test taking and self-scoreing overview instructions and informs you as to when you can expect to receive the test packet.

TEST PROBLEMS:

You will recieve contact information should you have any difficulty with the testing process in your instructions email that contains Test Access information.

CONSULTATIONS:

You can choose to opt-in and schedule a consultation with an experienced Career Consultant or with a Career Coach to provide a more thorough explanation of your results and clarify any confusions after you have selected the test or package.

SUPPLEMENT MATERIALS:

You can select additional materials that provide more detailed information about a specific topic as well as worksheets to help you use the information most effectively.

CLIENT SAMPLE LIST

Divisions of Corporations:

• AT&T
• Qwest Telecommunications
• Marketing Department at USWest
• Media One
• CWA (A Union Organization)
• Children's Museum
• PMCC (A Religious Institution)

Leaders and Employees from:

• Janus Funds
• Oppenheimer Funds
• Private Colleges
• Public High Schools
• FirstData
• Brazalian NGO
• Caridian
• Among Others

Countries Representated Include:

Brazil, Canada, USA

Types of Clients Represented Include:

• Marketing and Advertising
• Finance and Accounting
• Telecom Engineers and Field Specialists
• Customer Service
• Sales
• Accounting Services
• Medical Specialists, including physicians
• College and High School Students
• Re-Entry Women

To date, more than 5,000 individuals and groups have been served

SAMPLE CLIENT LIST

TESTIMONIALS

LEGAL DOCUMENTS

PRIVACY STATEMENT
TERMS AND CONDITIONS
COACHING AGREEMENT
CONSULT AGREEMENT